CLIENT
SATISFACTION SURVEY

YOUR NAME

YOUR EMAIL

1/ PRE-SALES

Quality of retail contact / BAD AVERAGE GOOD VERY GOOD 

Understanding of your request / BAD AVERAGE GOOD VERY GOOD 

Quotation suitability / BAD AVERAGE GOOD VERY GOOD 

2/ SALES MANAGEMENT

Have you received an acknowledgment of receipt ? / YES NO 

Delivery time compliance? / BAD AVERAGE GOOD VERY GOOD 

Information about postponed delivery time ? / BAD AVERAGE GOOD VERY GOOD 

Compliance with this new delivery / BAD AVERAGE GOOD VERY GOOD 

Quality of the products ? / BAD AVERAGE GOOD VERY GOOD 

Availability of Sales Management ? / BAD AVERAGE GOOD VERY GOOD 

3/ AFTER-SALE SERVICE

Did you need to get back to us regarding a product not meeting your requirements or out-of-order? / YES NO 

If yes, how fast was your request taken care of ? / BAD AVERAGE GOOD VERY GOOD 

Answering time compliance ? / BAD AVERAGE GOOD VERY GOOD 

4/ GLOBAL APPRECIATION

Would you recommend SECANTE to any of your professional contacts ? / YES NO 

Do you intend to use our services again any time this year ? / YES NO 

On a 1 to 10 scale, how would you rate our performance ? /

5/ COMMENTS

Do you have any suggestion regarding the way we could improve our Customer Service ?